Frequently Asked Questions
Do you just operate on a seasonal basis?
No, ConneXions provides a 24/7, 365 day a year service with no exceptions
Are you just an Airport only service?
Whilst the vast majority of our journeys either start or finish at the Airport, we are able to cater for other destinations, for example transfers to Ski resorts and excursions to places of interest such as National & State Parks or Corporate & Special events.
Can you provide door to door service?
Yes all of our services will take you to the exact location you require
Will I have to wait a long time at the airport for my shuttle to arrive?
No, once you have notified us that you are ready for pick-up, it will take your driver less than 10 minutes to arrive at your assigned pick-up location, although in most cases your driver will be ready and waiting for you.
What about payment?
You can pay in advance, or you can pay at the time of the journey by cash or card. All of our drivers are equipped with "Square" so can take most credit/debit card payments on the spot.
What sort of vehicles do you have?
Our fleet consists of very spacious and comfortable AWD 6 passenger Toyota Sienna mini- vans.
What is the policy on gratuities?
Gratuities are entirely at the customer's discretion, however most people usually tip between 15-20% of the fare.
Are the pick-up times on a set schedule?
No, you get to choose a pick-up time that is convenient for you
Will I have to share with others?
No, all our shuttles operate on a Private Shuttle basis which means that the service is dedicated to just you and your party, so there are no additional stops or pick-ups. In exceptional circumstances such as adverse weather or traffic conditions you may be asked to share with another passenger in which case a suitable discount will be given.
How far in advance should I arrive at the airport to catch my flight?
For domestic departures we recommend being at the airport at least 1 1/2 hours prior to your flight departure and for international flights we recommend up to 3 hours in advance.
How much luggage am I allowed? What about Skis, Wheelchairs etc?
We anticipate that most passengers will travel with 1 large case and a carry on piece of luggage, so if you have extra luggage (especially skis, wheelchairs etc.) please let us know in advance. We can then make sure the right shuttle(s) van are provided.
We are here on vacation and need to stop for groceries, can you accommodate this?
Yes, we allow additional stops for shopping etc. In such circumstances a waiting charge will be levied (please see our rates page for details).
Can you children's car & booster seats where needed?
Yes, we offer both seats free of charge, but we do need to be advised in advance. It is illegal in Utah to carry a child who should be in a child or booster seat in a normal seat.